While buying products from Awk Steelware Pvt. Ltd. website, you are deemed to have accepted the terms and conditions listed below:-

1. If you change your mind after placing an order, you can cancel it at any time before dispatch.

2. Once an order is generated, you cannot amend/change your address information so before confirming the order kindly verify your shipping and billing information.

3. Each product sold through the Awk Steelware Website is guaranteed. If you are not satisfied with the product after receiving it, contact us for a return/replacement as indicated in the guarantee. We will review the case and assist you with the best resolution.

4. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him/her) will not be entertained through this policy.

5. If Awk Steelware Pvt. Ltd. has suspicion or knowledge that any of its Buyers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Awk Steelware may while reserving its rights to initiate civil and/or criminal proceedings against such Buyer and may also at its sole discretion suspend, block, restrict, cancel the user id of such Buyer and/or disqualify that Buyer from availing protection through this policy.